Successful Product Delivery: Managing Engagements

We invite you to join our program designed to address the common challenges faced by non-technical organizations when working with third-party vendors or consultants. This program aims to bridge the knowledge gap and improve the outcomes of such collaborations.

Who It's For

Team leaders, project/program/product managers, and finance professionals involved in outsourced work
Organizations looking to improve outcomes and ROI from vendor and consultant engagements
Anyone who wants to build stronger partnerships and get better results when collaborating with external teams

What You'll Learn/Do

Understand common challenges and pitfalls in managing outsourced work
Build internal readiness to lead vendor engagements and drive accountability
Master techniques for effective vendor selection, scoping, and expectation setting
Implement agile practices to improve transparency, alignment, and value delivery
Develop a robust vendor governance and performance management approach

Program Objectives

✓ Identify the root causes of common issues in outsourced projects and proactively mitigate them
✓ Assess your organization's readiness to effectively lead and manage vendor engagements
✓ Apply best practices in vendor evaluation, selection, and contract negotiation
✓ Define clear, outcome-oriented statements of work (SOWs) that align vendor efforts with business goals
✓ Implement agile ways of working to promote transparency, adaptability, and continuous improvement
✓ Establish effective communication rhythms and governance structures to keep engagements on track
✓ Measure and maximize the value delivered through vendor partnerships

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Group of 4 people sitting in a row looking at a client with smiles

Why It Matters

Outsourcing critical work to vendors and consultants often leads to missed deadlines, scope creep, and mismatched expectations. The key to success lies not just in choosing the right partner, but in building the right internal capability to lead the engagement.

This program equips you with proven strategies to get the most business value from your vendor relationships. You'll learn how to scope projects for success, collaborate effectively across organizational boundaries, and keep engagements on track. With these skills, you'll be able to deliver products and initiatives that meet stakeholder needs while controlling costs and risks.

Addressing Common Issues: The program acknowledges the common problems experienced by organizations when outsourcing work, such as budget overruns, missed deadlines, inaccurate deliverables, and strained relationships. By identifying these issues, the program aims to provide solutions and strategies to prevent or mitigate them.

Readiness: We emphasize the importance of having a dedicated and informed internal team. We guide participants through a readiness checklist to ensure that they are adequately prepared to lead, drive results, and take ownership of the outcome. This checklist helps organizations assess their readiness to engage with external vendors or even internal teams over which they lack direct management authority.

Shared Responsibility: Everyone involved in the outsourced work holds responsibility for the outcomes. It encourages a mindset where all stakeholders understand their roles and contributions in achieving successful results. This shared responsibility fosters a collaborative approach and helps align expectations among team members.

Note: This program will work for organizations that work on products/services where another internal team is doing the delivery work as well and we will provide information on how to navigate these challenges too.